Terms and Conditions

Effective Date: April 22, 2026

Company: Gold Star Plumbing & Drain

License Number: ROC 327327

Jurisdiction: Arizona (East Valley & Northern AZ)

1. Professional Disclaimers & On-Site Inspections

Gold Star Plumbing & Drain provides a wide range of residential and commercial plumbing services.

• Non-Binding Estimates: All estimates provided via phone, email, or https://goldstarplumbingaz.com/ are preliminary.
• Site-Specific Challenges: Because we serve diverse climates—from the freezing temperatures of Flagstaff to the extreme heat of Gilbert—final pricing is subject to a physical on-site inspection. Environmental factors (such as frozen pipes, rocky soil in Northern AZ, or hard water scale in the East Valley) may alter the final scope of work.

2. SMS & Mobile Messaging (Consent & Service Updates)

By providing your phone number to (480) 252-9020, you expressly consent to receive SMS messages for:

• Appointment Coordination: Confirmation of scheduled service and technician ETAs.
• Emergency Dispatch: Real-time communication for urgent leaks or gas repairs.
• Gold Star Experience: Occasional post-service quality surveys and maintenance reminders.
• Opt-Out: Reply STOP to cancel. Message and data rates may apply.

3. Licensing, Insurance & Compliance

Gold Star Plumbing & Drain is fully licensed by the Arizona Registrar of Contractors (ROC 327327). All work is performed in strict accordance with the Arizona Plumbing Code and local municipal regulations in Maricopa, Coconino, and Yavapai Counties.

4. Punctuality & Regional Delays

We strive for prompt, "Gold Standard" service. However, we are not liable for delays caused by:

• Northern AZ Factors: Severe winter weather, snow-packed roads, or accessibility issues in the High Country.
• East Valley Factors: Heavy metropolitan traffic or extreme heat-related equipment pauses.
• Utility Issues: Gas or water shut-offs required by municipal providers (e.g., SRP, APS, or City Water Depts).

5. Advice Disclaimer

Information provided via our website, email, or digital correspondence is for general informational purposes. Digital advice is not a substitute for a professional on-site diagnosis. We are not liable for DIY repair attempts made by the client.

6. Limitation of Liability & Governing Law

To the extent permitted by Arizona law, our liability is limited to the total amount paid for the service rendered. These terms are governed by the laws of the State of Arizona.